Competition is tough. Patient expectations are high.
Success requires sharper management skills!
Management Facts for Pharmacists
The Order of Pharmacists of Lebanon and PIGIER have joined efforts to offer you the opportunity to learn and experience new concepts in management and marketing. The designed training will also allow you to shed a different light on customers and selling relationships.
The seminar covers
- Marketing & selling in the pharmaceutical environment
- Managing with the right spirit and tools
- Supervising and Coaching others to success
- Communication skills and Customer service
The next seminar starts on March 14, 2005
Schedule: Mondays, Wednesdays and Thursdays ( 5:30 till 8:50 pm )
Over 3 weeks and 30 hours
Venue: Order of Pharmacists of Lebanon Amphitheater
Corniche du Fleuve (next to VAT building) – Beirut
Fees: 175 US $ + vat
(a minimum of 15 fully registered participants is required before starting a seminar group)
For more information, please call the Order of Pharmacists of Lebanon
(Mrs. Eliza Ghoch - Tel: 01—611081 – e-mail: opl@opl.org.lb)
For registration, please fill in the attached Application Form
Management Facts for Pharmacists
Program overview
Management & Supervision
- Successful modern management
- Planning & organizing, the immortal concepts
- Problem solving & decision making
- Time management & effective management
- Business & technology tools ready for help
Coaching
- Core skills of coaching
- Clarifying expectations
- On-going communication with assistants & colleagues
- The power of feedback
Communication skills
- Communication models & barriers
- Behavioral skills & patterns
- Mastering your communication skills
- Interpersonal communication & listening skills
- The power of body language
Customer Service
- Fundamentals of Customer Service
- Building customer loyalty
- Dealing with difficult customers
- Communication in customer relationships management
- Tools of Customer Service
Marketing & Selling in Pharmaceuticals
- Essentials of marketing (market analysis, pricing strategies, product & service support)
- Service Marketing (relationship marketing, service marketing mix)
- Adapted selling techniques
Seminar methodology and language: the seminar uses group dynamics, simulations and cases to develop interactivity; PowerPoint presentation & logistics (cases & manuals) are in English; Group discussions are in English, French or Arabic according to group preference.
Seminar Registration Form
Management Facts for Pharmacists
March 14 till 31, 2005
APPLICANT'S REGISTRATION INFORMATION
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Pharmacy / Company |
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e-mail |
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PAYMENT INSTRUCTIONS
Your payment of US$ 175 + vat (a total of 193 $ or 290,000 LL per participant) is to be received one week before the seminar starts. Payments can be made either
- by check written to the order of PIGIER and sent with the present Application to the Order of Pharmacists of Lebanon (keep a copy for your records)
- or in cash to be paid at any Lebanese branch of Banque de la Méditerranée – Account of PIGIER Formation et Entreprise sarl No. 02 400 142371 00 Achrafieh (the present completed application is to be submitted to the bank with your payment – keep a copy for your records)
Date
Applicant's signature & Company stamp
Click here to download the word version
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